Whilst we hope that you enjoy our products as much as we do, however if you do change your mind we will be happy to offer a full refund for the value of the product(s) purchased in line with the terms stated below:
- We are happy to accept returns of unopened products and offer a full refund of the product value where we are notified of the return within 30 days of you receiving your product(s). For returns please contact us via our Contact page
- Goods must be re-packed carefully for return and the package must include a letter identifying your invoice number, name, contact information as well as why the goods are being returned. We recommend that you obtain proof of postage when returning goods. We are unable to offer refunds on the postage costs of your order.
- We are unable to offer exchanges for returns and a refund will be offered in all cases. Postage costs for returns will not be refunded.
- If any of your items arrive damaged, we will replace them and we may ask you to provide photographic proof of the damage or in some cases to return the damaged items which will be at our cost. Where items are damaged in transit you may be asked to provide information to help us reclaim our costs. Damaged items should be reported to us as soon as possible, and within 30 days of receiving the product. We will offer a full refund of the product that has been damaged or will resend you a replacement product. Unfortunately, we are unable to offer a refund on postage costs where only part of the order is damaged.
- Errors made by clients when placing their order can be returned if reported within 30 days and products are unopened. Goods must arrive in re-saleable condition. Return postage will be at customer’s expense.
- If an error has been made by Ymlacio Life with regards to a written order, either invoicing or packing, we will gladly pay for return shipment. If customer requires urgent re-despatch, it will be necessary to pay for goods at the time the re-order is lodged, which will then be credited/refunded when we receive the returned goods.
- If you wish to cancel any part of an order you have placed with us please contact us via the ‘Contact Us‘ link found at the top and bottom of this page.
- Where your order is cancelled prior to it being dispatched the full value of the order including delivery will be refunded. Unfortunately, where only part of the order is cancelled, we are unable to refund any postage costs.
- Any refunds that fall outside of the above are at the discretion of management.